Activating the transcript for calls: Difference between revisions
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Created page with "The following steps needs to be followed to activate the transcript for the calls: - Choose your speech to text provider. You can select one in Admin/Settings or for each tenant in Configuration/Settings. If Google Speech to Text is used, you need to provide the JSON API key and the bucket name for intermediate storage of the recording to transcript - The transcript is done in batch and you need to activate in Admin/Settings - Transcribe phone call recordings - In the..." |
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Latest revision as of 10:50, 19 March 2025
The following steps needs to be followed to activate the transcript for the calls:
- Choose your speech to text provider. You can select one in Admin/Settings or for each tenant in Configuration/Settings. If Google Speech to Text is used, you need to provide the JSON API key and the bucket name for intermediate storage of the recording to transcript
- The transcript is done in batch and you need to activate in Admin/Settings - Transcribe phone call recordings
- In the extension definition, activate the transcript of the call in the Outbound Recording section
- In the DID definition, activate the transcript of the call in the Voice section
It can be good to set the stereo recording to better separate the parties in the call