Call Campaigns

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Callcampaigns.png

Using call campaigns is possible to dial automatically a series of numbers and play a predefined message or connect to an extension, queue, conference room. It can be used for advertising, marketing or just as an appointment reminder. A call campaign can start automatically or be manual started/stopped.

  • Name is the internal name for the call campaigns
  • CallerID allows to specify which CallerID to use when dialing the numbers
  • Type can be “On demand start/stop” or “Scheduled”. For scheduled campaigns, you can enter the Start/End for the campaign and a weektime condition to control the timeslots when the campaign is run
  • Use Do Not Call lists permits to use a list of numbers who has opted to not receive calls, useful for example when doing marketing calls
  • Dial timeout is the number of seconds to dial any of the numbers
  • On connect lets you specify the destination to connect the called number when answers
  • Max Channels allows to specify how many concurrent calls can run this call campaign
  • Max Attempts specifies the number of retries each number will receive in case it doesn't answer
  • Delay between calls allows to set the number of seconds to wait between calling numbers
  • Campaign Server specifies which server will hold the campaign
  • State permits to set the state for the campaign
Callcampaignnumbers.png

Numbers can be loaded using CSV files