Destinations

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When a control list some possible destinations, you can choose among the following options:

Conditions ... 
Perform the selected condition and continue on the matching/not matching destination
Conferences ... 
Join the specified conference
Custom Destinations ... 
Use the defined Custom Destinations
DISAs ... 
Use the defined DISA
Extensions ... 
Dial the extension chosen
Flow ... 
Use the specified flow
Hunt List ... 
Use the specified Hunt List
IVRs ... 
Use the specified IVR
Playbacks ... 
Play the specified media file
Queues ... 
Place the call in the specified queue
SMS ... 
Send the SMS received to the specified extension
Voicemail ... 
Connect the caller to the specified voicemail
Conference Room ... 
Connect the caller to the specified conference

Specials

Rerecord ... 
You can rerecord each of the media files stored in the system
Start campaign ... 
Start the named call campaign
Stop campaign ... 
Stop the named call campaign
Pause campaign ... 
Put named call campaign in pause
Unpause campaign ... 
Unpause named call campaign
Remove called number from campaign ... 
Useful to permit to the called number to be removed from the campaign, useful only in the destination for a campaign
Add called number to Do Not Call list ... 
Useful to permit to the called number to be added to a Do Not Call list, useful only in the destination for a campaign
Login caller to Queue ... 
Add the caller as agent for the named queue
Toggle Login/Logout caller to Queue ... 
If the caller is an agent for the queue, remove it, if instead it is not, add as agent to the named queue
Toggle Pause/Unpause caller to Queue ... 
Pause/unpause caller from the named queue
Logout all agents from Queue ... 
Logout all agents from the named queue
Logout caller from Queue ... 
Logout caller from named queue
Pause caller from Queue ... 
Pause caller from queue (the content for the variable USR-PAUSEREASON is used as reason)
Unpause caller from Queue ... 
Unpause caller from queue
Pause all agents in Queue ... 
Pause all agents from queue (the content for the variable USR-PAUSEREASON is used as reason)
Unpause all agents in Queue ... 
Unpause all agents from queue
Route by Phone Book ... 
Search the caller ID in the named phonebook and route the call to the destination specified for that number
Set unconditional forwarding for ... to [NUM] 
Set the unconditional forward for the named DID to [NUM]
Enable unconditional forwarding for ... 
Enable the unconditional forward for the named DID
Disable unconditional forwarding for ... 
Disable the unconditional forward for the named DID
Toggle unconditional forwarding for ... 
Toggle the unconditional forward for the named DID
Set Caller ID Name by Phone Book ... 
Search the caller ID number in the named phonebook and set the caller ID name accordingly
A lter Caller ID based on rule ... 
A lter the Caller ID number based on the Caller ID Mods specified
Set Music On Hold to ... 
Set Music on Hold to the named media file. Only media files in wav and sln can be used as Music on Hold
Ring extension using Music On Hold ... 
When dialing next extension in the current destination list, use specified MOH instead of ringing tone
Voicemail Same Number 
Useful only when creating an extension, creates a Voicemail for the extension and assign it


Other Special

Add the calling extension to virtual extension [EXT] 
Add the calling extension to the list of phone included in the virtual extension specified
Always report calls as answered elsewhere 
Useful in an huntlist, doesn't leave an "unanswered call" message on phones
Answer the call 
Usually not needed, it just answer the call
Barge with extension [EXT] 
Barge with extension [EXT]
Blacklist last received caller ID 
Insert the last received caller ID in the blacklist for the tenant
Busy 
Report the call as busy
Comedian Voicemail system 
Access the Voicemail system
Continue execution when called party hangup 
When the called party hangup, instead of terminating the call, continue to the following destination
Dial by name directory 
Gives access to the dial by name directory
Dial by name using the [NUM] dialed 
Perform a "dial by name" lookup in the directory
Disable DND on the calling extension 
For the calling extension, DND (Do not disturb) is disabled
Disable FMFM on the calling extension 
For the calling extension, FMFM (Find Me, Follow Me) is disabled
Disable on busy forwarding for calling extension 
For the calling extension, the additional destination "On Busy" is disabled
Disable on no answer forwarding for calling extension 
For the calling extension, the additional destination "On No Answer" is disabled
Disable on offline forwarding for calling extension 
For the calling extension, the additional destination "On Offline" is disabled
Disable unconditional forwarding for calling extension 
For the calling extension, the unconditional destination is disabled
Dump channel variables (useful only for debug) 
Dumps all channel variables, useful only for debugging
Echo test 
Perform the standard asterisk echo test
Enable DND on the calling extension 
For the calling extension, enable DND (Do not disturb)
Enable FMFM on the calling extension 
For the calling extension, enable FMFM (Find Me, Follow Me)
Enable on busy forwarding for calling extension 
For the calling extension, the additional destination "On Busy" is enabled
Enable on no answer forwarding for calling extension 
For the calling extension, the additional destination "On No Answer" is enabled
Enable on offline forwarding for calling extension 
For the calling extension, the additional destination "On Offline" is enabled
Enable unconditional forwarding for calling extension 
For the calling extension, the unconditional destination is enabled
Exit the Queue and call back when it is your turn 
This can be used only inside a queue, it take note of the caller position in the queue, terminates the call, but call back the caller when it is his turn, placing in the first position in the queue
Force Recording of the call 
Force the recording of the call
Generate a fake ringing tone to the calling party 
When dialing the next destination, generates a fake ringing tone
Hangup the call 
Hangup the call
Intercom with extension [EXT] (two way audio) 
Run an intercome with the specified extension
Invert condition match 
In the following Conditions for the same destination group, the outcome of the condition is reversed, so if matching, the "Not Match" destination is followed and vice versa. It can be restored with the "Restore condition match"
L oad Flow variables 
Recover all flow variables from the database
Login to all Queues 
Log in the calling extension to all queue availables
Logout from all Queues 
Log out the calling extension from all queue availables
Mask the callerID on calling [NUM] 
Mask the caller ID and call the number matching [NUM]
Page extension [EXT] (one way audio) 
Page (one way audio) extension [EXT]
Park the call 
Park the call in the first available parking lot
Park the call in the [NUM] parking lot 
Park the call in the specified parking lot
Park the call without announce 
Park the call in the first available parking lot but doesn't play the announce for the parking lot used
Pause caller from all queues 
Pause the caller from all queues (the content for the variable USR-PAUSEREASON is used as reason)
Pickup Extension [EXT] 
Pickup the ringing extension [EXT]
Pickup Group 
Pickup a call ringing in your pickup group
Play Beep 
Play just a beep
Play latest caller ID and ask to dial 
Play the latest caller ID received and ask confirm to dial it
Play MOH to caller while ringing 
For the next call in the destination list, instead of playing the usual ring tone to the caller, it plays Music on Hold
Play Music on Hold 
Play Music on Hold to the caller
Play the callerid of the calling party 
Play the caller ID of the calling Party
Receive Fax 
Receive a Fax
Record a Message 
Record a message and store in Configuration/Media Files
Remove all extensions from virtual extension [EXT] 
Remove all extensions taking part of the virtual extension [EXT]
Remove the calling extension from any virtual extension 
Remove the calling extension from any virtual extension
Remove the calling extension from virtual extension [EXT] 
Remove the calling extension from the virtual extension [EXT]
Restore condition match 
This is the opposite for "Invert condition match", it restores the normal behaviour of the condition
Retrieve the voicemail of the [EXT] dialed 
Retrieve the voicemail associated to the [EXT] dialed
Retrieve the voicemail of the calling extension 
Retrieve the voicemail for the calling extension
Say the date and time 
Plays the date and time
Say the parked calls extensions 
Plays the calls parked
Send audio playback without answering (Early Media) 
The next playbacks in the destination list are played to the caller without answering
Set Extension [EXT] state to in use 
Set the extension [EXT] to in use, usueful for Flows and other conditions
Set Extension [EXT] state to not in use 
Set the extension [EXT] to in use, usueful for Flows and other conditions
Set FMFM number to [NUM] and enable it 
Set the FMFM number to [NUM] and enable FMFM
Set on busy forwarding for calling extension to [NUM] 
It will check if any Custom Destination "Forward To" exists for that number [NUM], if it doesn't exists, it is created with Caller ID and Timeout defaults as configured in Configuration/Settings, then it is set as "On Busy" destination and activated.
Set on no answer forwarding for calling extension to [NUM] 
It will check if any Custom Destination "Forward To" exists for that number [NUM], if it doesn't exists, it is created with Caller ID and Timeout defaults as configured in Configuration/Settings, then it is set as "On No Answer" destination and activated.
Set on offline forwarding for calling extension to [NUM] 
It will check if any Custom Destination "Forward To" exists for that number [NUM], if it doesn't exists, it is created with Caller ID and Timeout defaults as configured in Configuration/Settings, then it is set as "On Offline" destination and activated.
Set unconditional forwarding for calling extension to [NUM] 
It will check if any Custom Destination "Forward To" exists for that number [NUM], if it doesn't exists, it is created with Caller ID and Timeout defaults as configured in Configuration/Settings, then it is set as "Unconditional" destination and activated.
Spy extension [EXT] 
Spy on extension [EXT]
Spy/Whisper/Barge extension [EXT] 
Select the action to make on the extension [EXT]. Press 4 for spy mode, 5 for Whisper and 6 for Barge.
Toggle DND for the calling extension 
Toggle DND flag for the calling extension
Toggle FMFM for the calling extension 
Toggle FMFM flag for the calling extension
Toggle state of dialed extension 
Toggle state for the dialed extension. This is useful only when used inside a Flow
Toggle state of extension [EXT] 
Toggle state for extension [EXT]
Unmask the callerID on calling [NUM] 
Unmask the caller ID and place a call to [NUM]
Unpause caller to all queues 
Unpause caller to all queues
Voicemail for Extension [EXT] 
Dial the voicemail for the extension [EXT]
Wait fifteen seconds 
Wait 15 seconds
Wait five seconds 
Wait 5 seconds
Wait for caller execution completed 
This should be used only when the Custom Destination "Execute separately on Channels when answer" to wait for the caller to complete his destinations"
Wait one second 
Wait 1 second
Wait ten seconds 
Wait 10 seconds
Wait twenty seconds 
Wait 20 seconds
Wakeup Alarm - Disable the time set 
Disable the wakeup alarm set
Wakeup Alarm - Play the time set 
Play the wakeup alarm set
Wakeup Alarm - Set the time from DTMF HHMM 
Ask for a time in HH:MM format and place an alarm to the calling extension
Whisper to extension [EXT] 
Whisper to the extension [EXT]