View source for Enable, disable, set and check a forwarding for a DID

You can configure the management of the forwarding for a DID using an IVR. The management can be done using a different DID, but let's do with the same DID, just to make things more complex.

Let's start from a very simple configuration, where the DID is pointed to a Queue. We'd like to forward this DID to an external number in case of needs, with the ability to set the external number.

[[File:Create enable disable set and check forwarding DID 1.png|400px]]

To accomplish all the feature we need, an IVR accepting the several options will be needed:

1) activate the forwarding on the DID

2) deactivate the forwarding on the DID

3) play the forwarding number configured

4) set a forwarding number

The key to having this working will be to use a variable to hold the forwarding number. So we are going to create one, named "FORWARDNUMBER"

[[File:Set variable for forwarding number.png|400px]]

To set the forwarding number we need to create a small media file to ask for the forwarding number and then read and store the number in the variable using a custom destination

[[File:Read forwarding number.png|400px]]

To play the forwarding number we can use another custom destination

[[File:Say forward number.png|400px]]

To activate and deactivate the forwarding, we'll use the embedded special destination

We need now to create a custom destination to forward the call to the number contained in the variable, using the Forward To custom destination:

[[File:Forward to stored variable forward number.png|400px]]

Let's organize all in the same IVR

[[File:Main IVR for DID forward management.png|400px]]

Now, we can assign this DID to the IVR, but before we need to hide it, so it can be triggered when needed. We'll create a "Please wait while we connect to your destination" message and while this message is played, we'll read a pin code. If that is the correct one, the IVR will be activated, otherwise the usual destination will be connected