http://www.mirtapbx.com/manual/index.php?title=Special:NewPages&feed=atom&hideredirs=1&limit=50&offset=&namespace=0&username=&tagfilter=&size-mode=max&size=0MiRTA PBX documentation - New pages [en]2024-03-28T21:22:54ZFrom MiRTA PBX documentationMediaWiki 1.38.4http://www.mirtapbx.com/manual/index.php/DID_ActivityDID Activity2023-12-01T17:11:51Z<p>Admin: Created page with "== Stats - DID Activity == The DID activity is computed based on the Simple Call History, using the sc_simplecdr table. There is a very big difference about the disposition in the cdr table and the disposition in the sc_simplecdr. For the cdr, a call is answered when it is answered from a SIP point of view. IN the sc_simplecdr a call is answered when it is bridged with another leg. So in short, a queue playing MOH to the caller is answered for the cdr, but not for the s..."</p>
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<div>== Stats - DID Activity ==<br />
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The DID activity is computed based on the Simple Call History, using the sc_simplecdr table. There is a very big difference about the disposition in the cdr table and the disposition in the sc_simplecdr. For the cdr, a call is answered when it is answered from a SIP point of view. IN the sc_simplecdr a call is answered when it is bridged with another leg. So in short, a queue playing MOH to the caller is answered for the cdr, but not for the sc_simplecdr.<br />
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Inbound - Qty : Total number of calls received by a DID<br />
Inbound - Duration : Total number of second of duration for incoming calls received by a DID<br />
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Inbound Answered - Qty : Total number of calls received by a DID when the call was answered (sc_disposition)<br />
Inbound Answered - Duration : Total number of seconds of duration for incoming calls when the call was answered (sc_disposition)<br />
Inbound Answered - Avg Duration : Average number of seconds of duration for incoming calls when the call was answered (sc_disposition)<br />
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Inbound Busy - Qty : Total number of calls received by a DID when the call was returned as Busy<br />
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Inbound No Answer - Qty : Total number of calls received by a DID when the call was returned as No Answer<br />
Inbound No Answer - Duration : Total number of seconds calls received by a DID when the call was returned as No Answer<br />
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Inbound Failed - Qty : Total number of calls received by a DID when the call was returned as Failed</div>Adminhttp://www.mirtapbx.com/manual/index.php/Agent_ActivityAgent Activity2023-12-01T17:05:36Z<p>Admin: </p>
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<div>The Statistics about the agent activities are based on the data in the queue_log table<br />
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Answered - Qty : Number of answered calls by the agent<br />
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Answered - Total : Number of seconds answering to calls by the agent<br />
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Answered - Avg. Duration : Average number of seconds answering to calls by the agent<br />
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Ring Time - Max : Max number of seconds before answering a call. It counts only answered calls by the agent<br />
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Ring Time - Avg : Average number of seconds before answering a call. It counts only answered calls by the agent<br />
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Hold Time Before Answer - Max : Max number of seconds a caller waits in the queue before being answered by the agent<br />
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Hold Time Before Answer - Avg : Average number of seconds a caller waits in the queue before being answered by the agent<br />
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Transfered - Qty : Number of calls the agent has transferred to other destinations<br />
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Transfered - Avg. Duration : Average of length of call before it has been transferred to other destinations<br />
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Hold Time Before Transfer - Max : Max number of seconds a caller waits in the queue before being transferred to other destinations <br />
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Hold Time Before Transfer - Avg : Average number of seconds a caller waits in the queue before being transferred to other destinations <br />
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Not Answered - Distinct calls : Number of distinct calls not being answered. A call coming into the queue, exiting the queue and being sent back to the queue is counted just one.<br />
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Sessions are the interval between login and logout of an agent from a queue. When an agent login to a queue, he starts a session. The session ends when he logs out<br />
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Sessions - Sessions : Number of Login/Logout<br />
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Sessions - Logged in time : Time spent logged in<br />
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Sessions - Pauses : Number of pauses<br />
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Sessions - Paused time : Time spent during the pause<br />
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Sessions - Idle time : Time spent without answering to a call<br />
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Sessions - Work time : Time spent while answering to calls</div>Adminhttp://www.mirtapbx.com/manual/index.php/User_ActivityUser Activity2023-12-01T15:57:02Z<p>Admin: </p>
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<div>== User Activity ==<br />
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In this statistics you can get some informations about the extension activities. The data are computed based on the cdr and sc_simplecdr table.<br />
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An answered call is a call from cdr table having disposition=ANSWERED and userfield containing [outbound] string. <br />
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* Outbound Answered - Qty : number of calls dialed by the extension (realsrc) and answered by the remote party<br />
* Outbound Answered - Duration : sum of the time talking with the remote party (sum of billsec)<br />
* Outbound Answered - Avg Duration : average duration for an answered call (avg of billsec)<br />
* Outbound Answered - Cost : sum of costs associated to selected calls (sum of cc_costs)<br />
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* Outbound Busy - Qty : number of calls dialed by the extension (realsrc) and reported Busy from the remote party<br />
* Outbound No Answer - Qty : number of calls dialed by the extension (realsrc) and reported No Answer from the remote party<br />
* Outbound Failed - Qty : number of calls dialed by the extension (realsrc) and reported Failed from the remote party<br />
* Outbound Congestion - Qty : number of calls dialed by the extension (realsrc) and reported Congestion from the remote party<br />
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* Outbound TOTAL - Qty : sum of all previous Qty of calls<br />
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The SMS are counted from the sm_smslogs table<br />
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* Outbound SMS - Qty : number of entries for the extension (sm_realsrc) with the OUT direction and response "DELIVERED"<br />
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The Inbound answered calls are counted using the sc_simplecdr table. There is a very big difference about the disposition in the cdr table and the disposition in the sc_simplecdr. For the cdr, a call is answered when it is answered from a SIP point of view. IN the sc_simplecdr a call is answered when it is bridged with another leg. So in short, a queue playing MOH to the caller is answered for the cdr, but not for the sc_simplecdr.<br />
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* Inbound Answered - Qty : number of calls received by the extension (sc_whoanswered) having disposition=ANSWERED and direction IN<br />
* Inbound Answered - Duration : sum of the time talking with the extension (sc_duration)<br />
* Inbound Answered - Avg Duration : average duration for an answered call (avg of sc_duration)<br />
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Other type of disposition are counted using the cdr table<br />
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* Inbound Busy - Qty : number of calls received by the extension (wherelanded) with the userfield containing the inbound label, disposition Busy and no other leg of the same call, based on linkedid has been answered<br />
* Inbound No Answer - Qty : number of calls received by the extension (wherelanded) with the userfield containing the inbound label, disposition No Answer and no other leg of the same call, based on linkedid has been answered<br />
* Inbound Failed - Qty : number of calls received by the extension (wherelanded) with the userfield containing the inbound label, disposition Failed and no other leg of the same call, based on linkedid has been answered<br />
* Inbound Congestion - Qty : number of calls received by the extension (wherelanded) with the userfield containing the inbound label, disposition Congestion and no other leg of the same call, based on linkedid has been answered<br />
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The queue statistics are counted from the queue_log table<br />
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* Queue transfered to - Qty : numbers of calls transfered from a queue to the extension using BLIND or ATTENDED transfer<br />
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* Voicemail - Qty : numbers of calls landing in the voicemail box (wherelanded)<br />
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* Total Talk - Duration : sum of the answered time for inbound and outbound calls</div>Adminhttp://www.mirtapbx.com/manual/index.php/StatsStats2023-12-01T12:04:59Z<p>Admin: </p>
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<div>== Stats ==<br />
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The system can calculate several types of statistics based on extension activities, DIDs, queues and much more. These statistics are computed on the fly based on the data contained in the database<br />
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You can select the start and date of the statistics you want to obtain and sometimes define additional filters<br />
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[[User Activity]]<br />
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[[DID Activity]]<br />
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[[Queue Activity]]<br />
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[[Agent Activity]]<br />
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[[Agent Pause Reasons]]<br />
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[[User Cost]]<br />
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[[PIN Cost]]<br />
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[[Call Campaign]]<br />
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[[IVR Stats]]<br />
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[[Channels]]<br />
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[[On Hold / Parked]]</div>Admin