DID Activity

Stats - DID Activity

The DID activity is computed based on the Simple Call History, using the sc_simplecdr table. There is a very big difference about the disposition in the cdr table and the disposition in the sc_simplecdr. For the cdr, a call is answered when it is answered from a SIP point of view. IN the sc_simplecdr a call is answered when it is bridged with another leg. So in short, a queue playing MOH to the caller is answered for the cdr, but not for the sc_simplecdr.

Inbound - Qty : Total number of calls received by a DID Inbound - Duration : Total number of second of duration for incoming calls received by a DID

Inbound Answered - Qty : Total number of calls received by a DID when the call was answered (sc_disposition) Inbound Answered - Duration : Total number of seconds of duration for incoming calls when the call was answered (sc_disposition) Inbound Answered - Avg Duration : Average number of seconds of duration for incoming calls when the call was answered (sc_disposition)

Inbound Busy - Qty : Total number of calls received by a DID when the call was returned as Busy

Inbound No Answer - Qty : Total number of calls received by a DID when the call was returned as No Answer Inbound No Answer - Duration : Total number of seconds calls received by a DID when the call was returned as No Answer

Inbound Failed - Qty : Total number of calls received by a DID when the call was returned as Failed