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  • 13:11, 1 December 2023DID Activity (hist | edit) ‎[1,435 bytes]Admin (talk | contribs) (Created page with "== Stats - DID Activity == The DID activity is computed based on the Simple Call History, using the sc_simplecdr table. There is a very big difference about the disposition in the cdr table and the disposition in the sc_simplecdr. For the cdr, a call is answered when it is answered from a SIP point of view. IN the sc_simplecdr a call is answered when it is bridged with another leg. So in short, a queue playing MOH to the caller is answered for the cdr, but not for the s...")
  • 13:05, 1 December 2023Agent Activity (hist | edit) ‎[1,879 bytes]Admin (talk | contribs) (Created page with "The Statistics about the agent activities are based on the data in the queue_log table Answered - Qty : Number of answered calls by the agent Answered - Total : Number of seconds answering to calls by the agent Answered - Avg. Duration : Average number of seconds answering to calls by the agent Ring Time - Max : Max number of seconds before answering a call. It counts only answered calls by the agent Ring Time - Avg : Average number of seconds before answering a call....")
  • 11:57, 1 December 2023User Activity (hist | edit) ‎[3,427 bytes]Admin (talk | contribs) (Created page with "== User Activity == In this statistics you can get some informations about the extension activities. The data are computed based on the cdr and sc_simplecdr table. An answered call is a call from cdr table having disposition=ANSWERED and userfield containing [outbound] string. * Outbound Answered - Qty : number of calls dialed by the extension (realsrc) and answered by the remote party * Outbound Answered - Duration : sum of the time talking with the remote party (su...")
  • 08:04, 1 December 2023Stats (hist | edit) ‎[522 bytes]Admin (talk | contribs) (Created page with "== Stats == The system can calculate several types of statistics based on extension activities, DIDs, queues and much more. These statistics are computed on the fly based on the data contained in the database You can select the start and date of the statistics you want to obtain and sometimes define additional filters User Activity")