Stats: Difference between revisions

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(Created page with "== Stats == The system can calculate several types of statistics based on extension activities, DIDs, queues and much more. These statistics are computed on the fly based on the data contained in the database You can select the start and date of the statistics you want to obtain and sometimes define additional filters User Activity")
 
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[[User Activity]]
[[User Activity]]
[[DID Activity]]
[[Queue Activity]]
[[Agent Activity]]
[[Agent Pause Reasons]]
[[User Cost]]
[[PIN Cost]]
[[Call Campaign]]
[[IVR]]
[[Channels]]
[[On Hold / Parked]]

Revision as of 16:30, 1 December 2023

Stats

The system can calculate several types of statistics based on extension activities, DIDs, queues and much more. These statistics are computed on the fly based on the data contained in the database

You can select the start and date of the statistics you want to obtain and sometimes define additional filters

User Activity

DID Activity

Queue Activity

Agent Activity

Agent Pause Reasons

User Cost

PIN Cost

Call Campaign

IVR

Channels

On Hold / Parked