Voicemails

Voicemail can be created in the system using numbers or names.

The configuration follows the usual Asterisk voicemail configuration with some improvements

In the main section you can find:

• Mailbox - the number or name for the mailbox. Once created, it cannot be changed
• PIN - the access code for reading the mailbox. When dialing from the same extension number as the mailbox, you can configure to skip the PIN request
• Email - The email where to notify a new voicemail message. You can enter multiple emails separated by a comma. Emails are sent based on the Email Templates defined.
• Pager - Using a pager address for notification, it will use voicemail.conf configuration parameters (discouraged)
• Envelope playback - It controls if the date/time of the message needs to be played before the voicemail message
• Say Caller ID - It controls if the Caller ID of the caller ID needs to be played before the voicemail message
• Attach message - It defines if the audio of the message needs to be attached to the email
• Store transcript - You can use an external service to convert the speech to text. The converted text can be stored together the audio for the message in the Status/Voicemail Messages page
• Automatic delete - You can automatically delete any message once the email has been sent
• Allow review - Permit to the caller to review the message left
• Play a message after the other - When listening to messages, don't get back to the menu between messages
• Greeting - Select the type of greeting to use (Automatic with No Instructions, Always Silent, Automatic with Instructions, Only Instructions). You can change the greeting type using the corresponding Custom Destination
• Language - You can select the language for the voicemail prompts

In the Messages section you can find:

• Max number of messages - Sets the maximal number of messages that can be stored in the voicemail. When this number is reached, no new messages can be received
• Min len of a voicemail message in seconds - Sets the minimal number of seconds for a voicemail message to be accepted
• Max len of a voicemail message in seconds - Sets the maximal number of seconds for a voicemail before being truncated
• On new message - Allow to trigger specific actions when a message is left: Dial a number, play a message or "Send an SMS"

When using the "Dial a number, play a message", you can set a number to be dialed when the voicemail message is received and a media file to play to the called party. If the called party doesn't answer, there is no further attempts