Agent Activity: Revision history

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5 December 2023

1 December 2023

  • curprev 13:0513:05, 1 December 2023‎ Admin talk contribs‎ 1,868 bytes +1,868‎ Created page with "The Statistics about the agent activities are based on the data in the queue_log table Answered - Qty : Number of answered calls by the agent Answered - Total : Number of seconds answering to calls by the agent Answered - Avg. Duration : Average number of seconds answering to calls by the agent Ring Time - Max : Max number of seconds before answering a call. It counts only answered calls by the agent Ring Time - Avg : Average number of seconds before answering a call...."
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