Create a "press 1" campaign: Difference between revisions

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Now we can create the IVR that will ask for the "press 1", using the media file created and connecting to the queue.
Now we can create the IVR that will ask for the "press 1", using the media file created and connecting to the queue.


[[file:fiberopticivr.png!400px]]
[[file:fiberopticivr.png|400px]]

Revision as of 19:37, 22 December 2016

With a "press 1" campaign I mean a campaign who will call a series of numbers and when one answers, it plays an advertisement message asking to press 1 to be connected with an operator.

We'll start by creating the advertisement message, using TTS and media file or you can just record it and upload.

Fiberopticmediafile.png

We can continue creating a queue for connecting the called numbers, if pressing 1

Fiberopticqueue.png

Now we can create the IVR that will ask for the "press 1", using the media file created and connecting to the queue.

Fiberopticivr.png