Destinations: Difference between revisions

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; Voicemail ... : Connect the caller to the specified voicemail
; Voicemail ... : Connect the caller to the specified voicemail
; Conference Room ... : Connect the caller to the specified conference
; Conference Room ... : Connect the caller to the specified conference
== Other Special ==
; Add the calling extension to virtual extension [EXT] : Add the calling extension to the list of phone included in the virtual extension specified
; Always report calls as answered elsewhere : Useful in an huntlist, doesn't leave an "unanswered call" message on phones
; Answer the call : Usually not needed, it just answer the call
; Barge with extension [EXT] : Barge with extension [EXT]
; Blacklist last received caller ID : Insert the last received caller ID in the blacklist for the tenant
; Busy : Report the call as busy
; Comedian Voicemail system : Access the Voicemail system
; Continue execution when called party hangup : When the called party hangup, instead of terminating the call, continue to the following destination
; Dial by name directory : Gives access to the dial by name directory
; Dial by name using the [NUM] dialed : Perform a "dial by name" lookup in the directory
; Disable DND on the calling extension : For the calling extension, DND (Do not disturb) is disabled
; Disable FMFM on the calling extension : For the calling extension, FMFM (Find Me, Follow Me) is disabled
; Disable on busy forwarding for calling extension : For the calling extension, the additional destination "On Busy" is disabled
; Disable on no answer forwarding for calling extension : For the calling extension, the additional destination "On No Answer" is disabled
; Disable on offline forwarding for calling extension : For the calling extension, the additional destination "On Offline" is disabled
; Disable unconditional forwarding for calling extension : For the calling extension, the unconditional destination is disabled
; Dump channel variables (useful only for debug) : Dumps all channel variables, useful only for debugging
; Echo test : Perform the standard asterisk echo test
; Enable DND on the calling extension : For the calling extension, enable DND (Do not disturb)
; Enable FMFM on the calling extension : For the calling extension, enable FMFM (Find Me, Follow Me)
; Enable on busy forwarding for calling extension : For the calling extension, the additional destination "On Busy" is enabled
; Enable on no answer forwarding for calling extension : For the calling extension, the additional destination "On No Answer" is enabled
; Enable on offline forwarding for calling extension : For the calling extension, the additional destination "On Offline" is enabled
; Enable unconditional forwarding for calling extension : For the calling extension, the unconditional destination is enabled
; Exit the Queue and call back when it is your turn : This can be used only inside a queue, it take note of the caller position in the queue, terminates the call, but call back the caller when it is his turn, placing in the first position in the queue
; Force Recording of the call : Force the recording of the call
; Generate a fake ringing tone to the calling party : When dialing the next destination, generates a fake ringing tone
; Hangup the call : Hangup the call
; Intercom with extension [EXT] (two way audio) : Run an intercome with the specified extension
; Invert condition match : In the following Conditions for the same destination group, the outcome of the condition is reversed, so if matching, the "Not Match" destination is followed and vice versa. It can be restored with the "Restore condition match"
; L oad Flow variables : Recover all flow variables from the database
; Login to all Queues : Log in the calling extension to all queue availables
; Logout from all Queues : Log out the calling extension from all queue availables
; Mask the callerID on calling [NUM] : Mask the caller ID and call the number matching [NUM]
; Page extension [EXT] (one way audio) : Page (one way audio) extension [EXT]
; Park the call : Park the call in the first available parking lot
; Park the call in the [NUM] parking lot : Park the call in the specified parking lot
; Park the call without announce : Park the call in the first available parking lot but doesn't play the announce for the parking lot used
; Pause caller from all queues : Pause the caller from all queues (the content for the variable USR-PAUSEREASON is used as reason)
; Pickup Extension [EXT] : Pickup the ringing extension [EXT]
; Pickup Group : Pickup a call ringing in your pickup group
; Play Beep : Play just a beep
; Play latest caller ID and ask to dial : Play the latest caller ID received and ask confirm to dial it
; Play MOH to caller while ringing : For the next call in the destination list, instead of playing the usual ring tone to the caller, it plays Music on Hold
; Play Music on Hold : Play Music on Hold to the caller
; Play the callerid of the calling party : Play the caller ID of the calling Party
; Receive Fax : Receive a Fax
; Record a Message : Record a message and store in Configuration/Media Files
; Remove all extensions from virtual extension [EXT] : Remove all extensions taking part of the virtual extension [EXT]
; Remove the calling extension from any virtual extension : Remove the calling extension from any virtual extension
; Remove the calling extension from virtual extension [EXT] : Remove the calling extension from the virtual extension [EXT]
; Restore condition match : This is the opposite for "Invert condition match", it restores the normal behaviour of the condition
; Retrieve the voicemail of the [EXT] dialed : Retrieve the voicemail associated to the [EXT] dialed
; Retrieve the voicemail of the calling extension : Retrieve the voicemail for the calling extension
; Say the date and time : Plays the date and time
; Say the parked calls extensions : Plays the calls parked
; Send audio playback without answering (Early Media) : The next playbacks in the destination list are played to the caller without answering
; Set Extension [EXT] state to in use : Set the extension [EXT] to in use, usueful for Flows and other conditions
; Set Extension [EXT] state to not in use : Set the extension [EXT] to in use, usueful for Flows and other conditions
; Set FMFM number to [NUM] and enable it : Set the FMFM number to [NUM] and enable FMFM
; Set on busy forwarding for calling extension to [NUM] : It will check if any Custom Destination "Forward To" exists for that number [NUM], if it doesn't exists, it is created with Caller ID and Timeout defaults as configured in Configuration/Settings, then it is set as "On Busy" destination and activated.
; Set on no answer forwarding for calling extension to [NUM] : It will check if any Custom Destination "Forward To" exists for that number [NUM], if it doesn't exists, it is created with Caller ID and Timeout defaults as configured in Configuration/Settings, then it is set as "On No Answer" destination and activated.
; Set on offline forwarding for calling extension to [NUM] : It will check if any Custom Destination "Forward To" exists for that number [NUM], if it doesn't exists, it is created with Caller ID and Timeout defaults as configured in Configuration/Settings, then it is set as "On Offline" destination and activated.
; Set unconditional forwarding for calling extension to [NUM] : It will check if any Custom Destination "Forward To" exists for that number [NUM], if it doesn't exists, it is created with Caller ID and Timeout defaults as configured in Configuration/Settings, then it is set as "Unconditional" destination and activated.
; Spy extension [EXT] : Spy on extension [EXT]
; Spy/Whisper/Barge extension [EXT] : Select the action to make on the extension [EXT]. Press 4 for spy mode, 5 for Whisper and 6 for Barge.
; Toggle DND for the calling extension : Toggle DND flag for the calling extension
; Toggle FMFM for the calling extension : Toggle FMFM flag for the calling extension
; Toggle state of dialed extension : Toggle state for the dialed extension. This is useful only when used inside a Flow
; Toggle state of extension [EXT] : Toggle state for extension [EXT]
; Unmask the callerID on calling [NUM] : Unmask the caller ID and place a call to [NUM]
; Unpause caller to all queues : Unpause caller to all queues
; Voicemail for Extension [EXT] : Dial the voicemail for the extension [EXT]
; Wait fifteen seconds : Wait 15 seconds
; Wait five seconds : Wait 5 seconds
; Wait for caller execution completed : This should be used only when the Custom Destination "Execute separately on Channels when answer" to wait for the caller to complete his destinations"
; Wait one second : Wait 1 second
; Wait ten seconds : Wait 10 seconds
; Wait twenty seconds : Wait 20 seconds
; Wakeup Alarm - Disable the time set : Disable the wakeup alarm set
; Wakeup Alarm - Play the time set : Play the wakeup alarm set
; Wakeup Alarm - Set the time from DTMF HHMM : Ask for a time in HH:MM format and place an alarm to the calling extension
; Whisper to extension [EXT] : Whisper to the extension [EXT]

Revision as of 16:46, 24 December 2016

When a control list some possible destinations, you can choose among the following options:

Conditions ...
Perform the selected condition and continue on the matching/not matching destination
Conferences ...
Join the specified conference
Custom Destinations ...
Use the defined Custom Destinations
DISAs ...
Use the defined DISA
Extensions ...
Dial the extension chosen
Flow ...
Use the specified flow
Hunt List ...
Use the specified Hunt List
IVRs ...
Use the specified IVR
Playbacks ...
Play the specified media file
Queues ...
Place the call in the specified queue
SMS ...
Send the SMS received to the specified extension
Voicemail ...
Connect the caller to the specified voicemail
Conference Room ...
Connect the caller to the specified conference


Other Special

Add the calling extension to virtual extension [EXT]
Add the calling extension to the list of phone included in the virtual extension specified
Always report calls as answered elsewhere
Useful in an huntlist, doesn't leave an "unanswered call" message on phones
Answer the call
Usually not needed, it just answer the call
Barge with extension [EXT]
Barge with extension [EXT]
Blacklist last received caller ID
Insert the last received caller ID in the blacklist for the tenant
Busy
Report the call as busy
Comedian Voicemail system
Access the Voicemail system
Continue execution when called party hangup
When the called party hangup, instead of terminating the call, continue to the following destination
Dial by name directory
Gives access to the dial by name directory
Dial by name using the [NUM] dialed
Perform a "dial by name" lookup in the directory
Disable DND on the calling extension
For the calling extension, DND (Do not disturb) is disabled
Disable FMFM on the calling extension
For the calling extension, FMFM (Find Me, Follow Me) is disabled
Disable on busy forwarding for calling extension
For the calling extension, the additional destination "On Busy" is disabled
Disable on no answer forwarding for calling extension
For the calling extension, the additional destination "On No Answer" is disabled
Disable on offline forwarding for calling extension
For the calling extension, the additional destination "On Offline" is disabled
Disable unconditional forwarding for calling extension
For the calling extension, the unconditional destination is disabled
Dump channel variables (useful only for debug)
Dumps all channel variables, useful only for debugging
Echo test
Perform the standard asterisk echo test
Enable DND on the calling extension
For the calling extension, enable DND (Do not disturb)
Enable FMFM on the calling extension
For the calling extension, enable FMFM (Find Me, Follow Me)
Enable on busy forwarding for calling extension
For the calling extension, the additional destination "On Busy" is enabled
Enable on no answer forwarding for calling extension
For the calling extension, the additional destination "On No Answer" is enabled
Enable on offline forwarding for calling extension
For the calling extension, the additional destination "On Offline" is enabled
Enable unconditional forwarding for calling extension
For the calling extension, the unconditional destination is enabled
Exit the Queue and call back when it is your turn
This can be used only inside a queue, it take note of the caller position in the queue, terminates the call, but call back the caller when it is his turn, placing in the first position in the queue
Force Recording of the call
Force the recording of the call
Generate a fake ringing tone to the calling party
When dialing the next destination, generates a fake ringing tone
Hangup the call
Hangup the call
Intercom with extension [EXT] (two way audio)
Run an intercome with the specified extension
Invert condition match
In the following Conditions for the same destination group, the outcome of the condition is reversed, so if matching, the "Not Match" destination is followed and vice versa. It can be restored with the "Restore condition match"
L oad Flow variables
Recover all flow variables from the database
Login to all Queues
Log in the calling extension to all queue availables
Logout from all Queues
Log out the calling extension from all queue availables
Mask the callerID on calling [NUM]
Mask the caller ID and call the number matching [NUM]
Page extension [EXT] (one way audio)
Page (one way audio) extension [EXT]
Park the call
Park the call in the first available parking lot
Park the call in the [NUM] parking lot
Park the call in the specified parking lot
Park the call without announce
Park the call in the first available parking lot but doesn't play the announce for the parking lot used
Pause caller from all queues
Pause the caller from all queues (the content for the variable USR-PAUSEREASON is used as reason)
Pickup Extension [EXT]
Pickup the ringing extension [EXT]
Pickup Group
Pickup a call ringing in your pickup group
Play Beep
Play just a beep
Play latest caller ID and ask to dial
Play the latest caller ID received and ask confirm to dial it
Play MOH to caller while ringing
For the next call in the destination list, instead of playing the usual ring tone to the caller, it plays Music on Hold
Play Music on Hold
Play Music on Hold to the caller
Play the callerid of the calling party
Play the caller ID of the calling Party
Receive Fax
Receive a Fax
Record a Message
Record a message and store in Configuration/Media Files
Remove all extensions from virtual extension [EXT]
Remove all extensions taking part of the virtual extension [EXT]
Remove the calling extension from any virtual extension
Remove the calling extension from any virtual extension
Remove the calling extension from virtual extension [EXT]
Remove the calling extension from the virtual extension [EXT]
Restore condition match
This is the opposite for "Invert condition match", it restores the normal behaviour of the condition
Retrieve the voicemail of the [EXT] dialed
Retrieve the voicemail associated to the [EXT] dialed
Retrieve the voicemail of the calling extension
Retrieve the voicemail for the calling extension
Say the date and time
Plays the date and time
Say the parked calls extensions
Plays the calls parked
Send audio playback without answering (Early Media)
The next playbacks in the destination list are played to the caller without answering
Set Extension [EXT] state to in use
Set the extension [EXT] to in use, usueful for Flows and other conditions
Set Extension [EXT] state to not in use
Set the extension [EXT] to in use, usueful for Flows and other conditions
Set FMFM number to [NUM] and enable it
Set the FMFM number to [NUM] and enable FMFM
Set on busy forwarding for calling extension to [NUM]
It will check if any Custom Destination "Forward To" exists for that number [NUM], if it doesn't exists, it is created with Caller ID and Timeout defaults as configured in Configuration/Settings, then it is set as "On Busy" destination and activated.
Set on no answer forwarding for calling extension to [NUM]
It will check if any Custom Destination "Forward To" exists for that number [NUM], if it doesn't exists, it is created with Caller ID and Timeout defaults as configured in Configuration/Settings, then it is set as "On No Answer" destination and activated.
Set on offline forwarding for calling extension to [NUM]
It will check if any Custom Destination "Forward To" exists for that number [NUM], if it doesn't exists, it is created with Caller ID and Timeout defaults as configured in Configuration/Settings, then it is set as "On Offline" destination and activated.
Set unconditional forwarding for calling extension to [NUM]
It will check if any Custom Destination "Forward To" exists for that number [NUM], if it doesn't exists, it is created with Caller ID and Timeout defaults as configured in Configuration/Settings, then it is set as "Unconditional" destination and activated.
Spy extension [EXT]
Spy on extension [EXT]
Spy/Whisper/Barge extension [EXT]
Select the action to make on the extension [EXT]. Press 4 for spy mode, 5 for Whisper and 6 for Barge.
Toggle DND for the calling extension
Toggle DND flag for the calling extension
Toggle FMFM for the calling extension
Toggle FMFM flag for the calling extension
Toggle state of dialed extension
Toggle state for the dialed extension. This is useful only when used inside a Flow
Toggle state of extension [EXT]
Toggle state for extension [EXT]
Unmask the callerID on calling [NUM]
Unmask the caller ID and place a call to [NUM]
Unpause caller to all queues
Unpause caller to all queues
Voicemail for Extension [EXT]
Dial the voicemail for the extension [EXT]
Wait fifteen seconds
Wait 15 seconds
Wait five seconds
Wait 5 seconds
Wait for caller execution completed
This should be used only when the Custom Destination "Execute separately on Channels when answer" to wait for the caller to complete his destinations"
Wait one second
Wait 1 second
Wait ten seconds
Wait 10 seconds
Wait twenty seconds
Wait 20 seconds
Wakeup Alarm - Disable the time set
Disable the wakeup alarm set
Wakeup Alarm - Play the time set
Play the wakeup alarm set
Wakeup Alarm - Set the time from DTMF HHMM
Ask for a time in HH:MM format and place an alarm to the calling extension
Whisper to extension [EXT]
Whisper to the extension [EXT]