Destinations: Difference between revisions

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; Conferences ... : Join the specified conference
; Conferences ... : Join the specified conference
; Custom Destinations ... : Use the defined [[Custom Destinations]]
; Custom Destinations ... : Use the defined [[Custom Destinations]]
; DISAs ... : Use the defined DISA
; Extensions ... : Dial the extension chosen
; Flow ... : Use the specified flow
; Hunt List ... : Use the specified Hunt List
; IVRs ... : Use the specified IVR
; Playbacks ... : Play the specified media file
; Queues ... : Place the call in the specified queue
; SMS ... : Send the SMS received to the specified extension
; Voicemail ... : Connect the caller to the specified voicemail
; Conference Room ... : Connect the caller to the specified conference
== Specials ==
; Rerecord ... : You can rerecord each of the media files stored in the system
; Start campaign ... : Start the named call campaign
; Stop campaign ... : Stop the named call campaign
; Pause campaign ... : Put named call campaign in pause
; Unpause campaign ... : Unpause named call campaign
; Remove called number from campaign ... : Useful to permit to the called number to be removed from the campaign, useful only in the destination for a campaign
; Add called number to Do Not Call list ... : Useful to permit to the called number to be added to a Do Not Call list, useful only in the destination for a campaign
; Login caller to Queue ... : Add the caller as agent for the named queue
; Toggle Login/Logout caller to Queue ... : If the caller is an agent for the queue, remove it, if instead it is not, add as agent to the named queue
; Toggle Pause/Unpause caller to Queue ... : Pause/unpause caller from the named queue
; Logout all agents from Queue ... : Logout all agents from the named queue
; Logout caller from Queue ... : Logout caller from named queue
; Pause caller from Queue ... : Pause caller from queue (the content for the variable USR-PAUSEREASON is used as reason)
; Unpause caller from Queue ... : Unpause caller from queue
; Pause all agents in Queue ... : Pause all agents from queue (the content for the variable USR-PAUSEREASON is used as reason)
; Unpause all agents in Queue ... : Unpause all agents from queue
; Route by Phone Book ... : Search the caller ID in the named phonebook and route the call to the destination specified for that number
; Set unconditional forwarding for ... to [NUM] : Set the unconditional forward for the named DID to [NUM]
; Enable unconditional forwarding for ... : Enable the unconditional forward for the named DID
; Disable unconditional forwarding for ... : Disable the unconditional forward for the named DID
; Toggle unconditional forwarding for ... : Toggle the unconditional forward for the named DID
; Set Caller ID Name by Phone Book ... : Search the caller ID number in the named phonebook and set the caller ID name accordingly
; A lter Caller ID based on rule ... : A lter the Caller ID number based on the Caller ID Mods specified
; Set Music On Hold to ... : Set Music on Hold to the named media file. Only media files in wav and sln can be used as Music on Hold
; Ring extension using Music On Hold ... : When dialing next extension in the current destination list, use specified MOH instead of ringing tone
; Voicemail Same Number : Useful only when creating an extension, creates a Voicemail for the extension and assign it
== Other Special ==
; Add the calling extension to virtual extension [EXT] : Add the calling extension to the list of phone included in the virtual extension specified
; Add the calling extension to virtual extension [EXT] : Add the calling extension to the list of phone included in the virtual extension specified
; Always report calls as answered elsewhere : Useful in an huntlist, doesn't leave an "unanswered call" message on phones
; Always report calls as answered elsewhere : Useful in an huntlist, doesn't leave an "unanswered call" message on phones
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; Set Extension [EXT] state to not in use : Set the extension [EXT] to in use, usueful for Flows and other conditions
; Set Extension [EXT] state to not in use : Set the extension [EXT] to in use, usueful for Flows and other conditions
; Set FMFM number to [NUM] and enable it : Set the FMFM number to [NUM] and enable FMFM
; Set FMFM number to [NUM] and enable it : Set the FMFM number to [NUM] and enable FMFM
Edit Edit Copy Copy Delete Delete 43 SETONBUSY Set on busy forwarding for calling extension to [N...
; Set on busy forwarding for calling extension to [NUM] : It will check if any Custom Destination "Forward To" exists for that number [NUM], if it doesn't exists, it is created with Caller ID and Timeout defaults as configured in Configuration/Settings, then it is set as "On Busy" destination and activated.
Edit Edit Copy Copy Delete Delete 44 SETONNOANSWER Set on no answer forwarding for calling extension ...
; Set on no answer forwarding for calling extension to [NUM] : It will check if any Custom Destination "Forward To" exists for that number [NUM], if it doesn't exists, it is created with Caller ID and Timeout defaults as configured in Configuration/Settings, then it is set as "On No Answer" destination and activated.
Edit Edit Copy Copy Delete Delete 45 SETONOFFLINE Set on offline forwarding for calling extension to...
; Set on offline forwarding for calling extension to [NUM] : It will check if any Custom Destination "Forward To" exists for that number [NUM], if it doesn't exists, it is created with Caller ID and Timeout defaults as configured in Configuration/Settings, then it is set as "On Offline" destination and activated.
Edit Edit Copy Copy Delete Delete 42 SETUNCONDITIONAL Set unconditional forwarding for calling extension...
; Set unconditional forwarding for calling extension to [NUM] : It will check if any Custom Destination "Forward To" exists for that number [NUM], if it doesn't exists, it is created with Caller ID and Timeout defaults as configured in Configuration/Settings, then it is set as "Unconditional" destination and activated.
Edit Edit Copy Copy Delete Delete 74 SPY Spy extension [EXT]
; Spy extension [EXT] : Spy on extension [EXT]
Edit Edit Copy Copy Delete Delete 77 SWB456 Spy/Whisper/Barge extension [EXT]
; Spy/Whisper/Barge extension [EXT] : Select the action to make on the extension [EXT]. Press 4 for spy mode, 5 for Whisper and 6 for Barge.
Edit Edit Copy Copy Delete Delete 84 TOGGLEDND Toggle DND for the calling extension
; Toggle DND for the calling extension : Toggle DND flag for the calling extension
Edit Edit Copy Copy Delete Delete 135 TOGGLEFMFM Toggle FMFM for the calling extension
; Toggle FMFM for the calling extension : Toggle FMFM flag for the calling extension
Edit Edit Copy Copy Delete Delete 119 TOGGLEDIALEDSTATUS Toggle state of dialed extension
; Toggle state of dialed extension : Toggle state for the dialed extension. This is useful only when used inside a Flow
Edit Edit Copy Copy Delete Delete 41 TOGGLESTATE Toggle state of extension [EXT]
; Toggle state of extension [EXT] : Toggle state for extension [EXT]
Edit Edit Copy Copy Delete Delete 29 UNMASKDIAL Unmask the callerID on calling [NUM]
; Unmask the callerID on calling [NUM] : Unmask the caller ID and place a call to [NUM]
Edit Edit Copy Copy Delete Delete 109 UNPAUSEALLQUEUES Unpause caller to all queues
; Unpause caller to all queues : Unpause caller to all queues
Edit Edit Copy Copy Delete Delete 4 VOICEMAILEXTEN Voicemail for Extension [EXT]
; Voicemail for Extension [EXT] : Dial the voicemail for the extension [EXT]
Edit Edit Copy Copy Delete Delete 99 WAIT15 Wait fifteen seconds
; Wait fifteen seconds : Wait 15 seconds
Edit Edit Copy Copy Delete Delete 105 WAIT15 Wait fifteen seconds
; Wait five seconds : Wait 5 seconds
Edit Edit Copy Copy Delete Delete 34 WAIT5 Wait five seconds
; Wait for caller execution completed : This should be used only when the Custom Destination "Execute separately on Channels when answer" to wait for the caller to complete his destinations"
Edit Edit Copy Copy Delete Delete 143 WAITFORCALLERREADY Wait for caller execution completed
; Wait one second : Wait 1 second
Edit Edit Copy Copy Delete Delete 33 WAIT1 Wait one second
; Wait ten seconds : Wait 10 seconds
Edit Edit Copy Copy Delete Delete 97 WAIT10 Wait ten seconds
; Wait twenty seconds : Wait 20 seconds
Edit Edit Copy Copy Delete Delete 103 WAIT10 Wait ten seconds
; Wakeup Alarm - Disable the time set : Disable the wakeup alarm set
Edit Edit Copy Copy Delete Delete 125 WAIT10 Wait ten seconds
; Wakeup Alarm - Play the time set : Play the wakeup alarm set
Edit Edit Copy Copy Delete Delete 101 WAIT20 Wait twenty seconds
; Wakeup Alarm - Set the time from DTMF HHMM : Ask for a time in HH:MM format and place an alarm to the calling extension
Edit Edit Copy Copy Delete Delete 107 WAIT20 Wait twenty seconds
; Whisper to extension [EXT] : Whisper to the extension [EXT]
Edit Edit Copy Copy Delete Delete 58 DELETEWAKEUPALARM Wakeup Alarm - Disable the time set
Edit Edit Copy Copy Delete Delete 59 PLAYWAKEUPALARM Wakeup Alarm - Play the time set
Edit Edit Copy Copy Delete Delete 56 SETWAKEUPALARM Wakeup Alarm - Set the time from DTMF HHMM
Edit Edit Copy Copy Delete Delete 76 WHISPER Whisper to extension [EXT]
 
Dial by name directory Access to Dial by name directory menu
Dial by name using the [NUM] dialed Use the dialed [NUM] to call using dial by
name
Disable FMFM extension Disable FMFM for the calling extension
Disable on busy forwarding for calling
extension
Disable on busy forwarding for calling
extension
Disable on no answer forwarding for calling
extension
Disable on no answer forwarding for calling
extension
Disable on offline forwarding for calling
extension
Disable on offline forwarding for calling
extension
Disable unconditional forwarding for calling
extension
Disable unconditional forwarding for calling
extension
Echo test Perform an echo test, repeating all what is
said
Enable FMFM Enable FMFM for the calling extension
Enable on busy forwarding for calling
extension
Enable on busy forwarding for calling
extension
Enable on no answer forwarding for calling
extension
Enable on no answer forwarding for calling
extension
Enable on offline forwarding for calling
extension
Enable on offline forwarding for calling
extension
Enable unconditional forwarding for calling
extension
Enable unconditional forwarding for calling
extension
Force Recording of the call Activate the recording for the call
Hangup the call Hangup the call
Intercom with extension [EXT] (two way
audio)
Perform an intercom (two way audio) with the
extension dialed [EXT]
Login to all Queues Login the calling extension to all queue
Logout from all Queues Logout the calling extension to all queue
Mask the callerID on calling [NUM] Activate the Privacy Mode while calling the
[NUM]
Page extension [EXT] (one way audio) Perform a page (on way audio) with the
extension dialed [EXT]
Park the call Park the call
Pickup Extension [EXT] Pickup extension dialed [EXT]
Pickup Group Pickup a call from the current group
Play Beep Play a simple beep
49
Feature Code Description
Play the callerid of the calling party Play the callerid of the calling party
Record a Message Record a message. The message is
recorded and added to the list of media files
with the date and time of the recordings.
Usually it is renamed and used in some menu
Retrieve the voicemail of the calling
extension
Retrieve the voicemail of the calling
extension
Retrieve the voicemail of the [EXT] dialed Retrieve the voicemail of the extension [EXT]
Say the parked calls extensions List the parking lot used by calls parked
Set Extension [EXT] state to in use Set the state of the extension [EXT] to “IN
USE”
Set Extension [EXT] state to not in use Set the state of the extension [EXT] to “NOT
IN USE”
Set FMFM number to [NUM] and enable it Set the number [NUM] dialed as FMFM for
the calling extension.
Set on busy forwarding for calling extension
to [NUM]
If the [NUM] dialed is not an internal
extension, then the [NUM] is checked among
the Custom Destinations. If one of the
Custom Destinations is matching the [NUM],
then it is used, otherwise a new Custom
Destination is automatically created and set
as Busy Forwarding.
Set on no answer forwarding for calling
extension to [NUM]
If the [NUM] dialed is not an internal
extension, then the [NUM] is checked among
the Custom Destinations. If one of the
Custom Destinations is matching the [NUM],
then it is used, otherwise a new Custom
Destination is automatically created and set
as No Answer Forwarding.
Set on offline forwarding for calling extension
to [NUM]
If the [NUM] dialed is not an internal
extension, then the [NUM] is checked among
the Custom Destinations. If one of the
Custom Destinations is matching the [NUM],
then it is used, otherwise a new Custom
Destination is automatically created and set
as Offline Forwarding.
Set unconditional forwarding for calling
extension to [NUM]
If the [NUM] dialed is not an internal
extension, then the [NUM] is checked among
the Custom Destinations. If one of the
Custom Destinations is matching the [NUM],
then it is used, otherwise a new Custom
Destination is automatically created and set
50
Feature Code Description
as Unconditional Forwarding.
Spy extension [EXT] Spy on extension [EXT]
Toggle state of extension [EXT] Change the state of the Extension [EXT] from
IN USE to NOT IN USE and vice versa
Unmask the callerID on calling [NUM] Remove the Privacy Mode while calling the
[NUM]
Voicemail for Extension [EXT] Retrieve the voicemail for extension [EXT]
Wait five seconds Wait five seconds
Wait one second Wait one second
Wakeup Alarm - Disable the time set List all wake up alarms set for the calling
extension and allow to delete one of them
Wakeup Alarm - Play the time set List all wake up alarms set for the calling
extension
Wakeup Alarm - Set the time from DTMF
HHMM
Set a wake up alarm by requesting to enter
the hour in the HHMM format
New Feature Codes are automatically created when any of the object is created, as follows:
Object Feature Code
Extensions Allowing to dial the extension listed
Custom Destinations Allowing to dial the destination defined
Media Files Rerecord, Playback and Background the
media file
Conditions Check condition
IVRs Execute IVR
Hunt Lists Execute hunt lists
Conference Rooms Access conference room
Queues Access queue
Flows Execute flows
DISA Access DISA
Voicemails Send the call to the voicemail
Whisper to extension [EXT] Whisper to extension [EXT]
 
 
 
 
 
| sipfriends                  | NULL  |    NULL | NULL      |    NULL |          NULL |        NULL |              NULL |        NULL |        NULL |          NULL | NULL                | NULL                | NULL                | NULL              |    NULL | NULL          | Table './asterisk/sipfriends' is marked as crashed and should be repaired        |

Latest revision as of 16:49, 24 December 2016

When a control list some possible destinations, you can choose among the following options:

Conditions ...
Perform the selected condition and continue on the matching/not matching destination
Conferences ...
Join the specified conference
Custom Destinations ...
Use the defined Custom Destinations
DISAs ...
Use the defined DISA
Extensions ...
Dial the extension chosen
Flow ...
Use the specified flow
Hunt List ...
Use the specified Hunt List
IVRs ...
Use the specified IVR
Playbacks ...
Play the specified media file
Queues ...
Place the call in the specified queue
SMS ...
Send the SMS received to the specified extension
Voicemail ...
Connect the caller to the specified voicemail
Conference Room ...
Connect the caller to the specified conference

Specials

Rerecord ...
You can rerecord each of the media files stored in the system
Start campaign ...
Start the named call campaign
Stop campaign ...
Stop the named call campaign
Pause campaign ...
Put named call campaign in pause
Unpause campaign ...
Unpause named call campaign
Remove called number from campaign ...
Useful to permit to the called number to be removed from the campaign, useful only in the destination for a campaign
Add called number to Do Not Call list ...
Useful to permit to the called number to be added to a Do Not Call list, useful only in the destination for a campaign
Login caller to Queue ...
Add the caller as agent for the named queue
Toggle Login/Logout caller to Queue ...
If the caller is an agent for the queue, remove it, if instead it is not, add as agent to the named queue
Toggle Pause/Unpause caller to Queue ...
Pause/unpause caller from the named queue
Logout all agents from Queue ...
Logout all agents from the named queue
Logout caller from Queue ...
Logout caller from named queue
Pause caller from Queue ...
Pause caller from queue (the content for the variable USR-PAUSEREASON is used as reason)
Unpause caller from Queue ...
Unpause caller from queue
Pause all agents in Queue ...
Pause all agents from queue (the content for the variable USR-PAUSEREASON is used as reason)
Unpause all agents in Queue ...
Unpause all agents from queue
Route by Phone Book ...
Search the caller ID in the named phonebook and route the call to the destination specified for that number
Set unconditional forwarding for ... to [NUM]
Set the unconditional forward for the named DID to [NUM]
Enable unconditional forwarding for ...
Enable the unconditional forward for the named DID
Disable unconditional forwarding for ...
Disable the unconditional forward for the named DID
Toggle unconditional forwarding for ...
Toggle the unconditional forward for the named DID
Set Caller ID Name by Phone Book ...
Search the caller ID number in the named phonebook and set the caller ID name accordingly
A lter Caller ID based on rule ...
A lter the Caller ID number based on the Caller ID Mods specified
Set Music On Hold to ...
Set Music on Hold to the named media file. Only media files in wav and sln can be used as Music on Hold
Ring extension using Music On Hold ...
When dialing next extension in the current destination list, use specified MOH instead of ringing tone
Voicemail Same Number
Useful only when creating an extension, creates a Voicemail for the extension and assign it


Other Special

Add the calling extension to virtual extension [EXT]
Add the calling extension to the list of phone included in the virtual extension specified
Always report calls as answered elsewhere
Useful in an huntlist, doesn't leave an "unanswered call" message on phones
Answer the call
Usually not needed, it just answer the call
Barge with extension [EXT]
Barge with extension [EXT]
Blacklist last received caller ID
Insert the last received caller ID in the blacklist for the tenant
Busy
Report the call as busy
Comedian Voicemail system
Access the Voicemail system
Continue execution when called party hangup
When the called party hangup, instead of terminating the call, continue to the following destination
Dial by name directory
Gives access to the dial by name directory
Dial by name using the [NUM] dialed
Perform a "dial by name" lookup in the directory
Disable DND on the calling extension
For the calling extension, DND (Do not disturb) is disabled
Disable FMFM on the calling extension
For the calling extension, FMFM (Find Me, Follow Me) is disabled
Disable on busy forwarding for calling extension
For the calling extension, the additional destination "On Busy" is disabled
Disable on no answer forwarding for calling extension
For the calling extension, the additional destination "On No Answer" is disabled
Disable on offline forwarding for calling extension
For the calling extension, the additional destination "On Offline" is disabled
Disable unconditional forwarding for calling extension
For the calling extension, the unconditional destination is disabled
Dump channel variables (useful only for debug)
Dumps all channel variables, useful only for debugging
Echo test
Perform the standard asterisk echo test
Enable DND on the calling extension
For the calling extension, enable DND (Do not disturb)
Enable FMFM on the calling extension
For the calling extension, enable FMFM (Find Me, Follow Me)
Enable on busy forwarding for calling extension
For the calling extension, the additional destination "On Busy" is enabled
Enable on no answer forwarding for calling extension
For the calling extension, the additional destination "On No Answer" is enabled
Enable on offline forwarding for calling extension
For the calling extension, the additional destination "On Offline" is enabled
Enable unconditional forwarding for calling extension
For the calling extension, the unconditional destination is enabled
Exit the Queue and call back when it is your turn
This can be used only inside a queue, it take note of the caller position in the queue, terminates the call, but call back the caller when it is his turn, placing in the first position in the queue
Force Recording of the call
Force the recording of the call
Generate a fake ringing tone to the calling party
When dialing the next destination, generates a fake ringing tone
Hangup the call
Hangup the call
Intercom with extension [EXT] (two way audio)
Run an intercome with the specified extension
Invert condition match
In the following Conditions for the same destination group, the outcome of the condition is reversed, so if matching, the "Not Match" destination is followed and vice versa. It can be restored with the "Restore condition match"
L oad Flow variables
Recover all flow variables from the database
Login to all Queues
Log in the calling extension to all queue availables
Logout from all Queues
Log out the calling extension from all queue availables
Mask the callerID on calling [NUM]
Mask the caller ID and call the number matching [NUM]
Page extension [EXT] (one way audio)
Page (one way audio) extension [EXT]
Park the call
Park the call in the first available parking lot
Park the call in the [NUM] parking lot
Park the call in the specified parking lot
Park the call without announce
Park the call in the first available parking lot but doesn't play the announce for the parking lot used
Pause caller from all queues
Pause the caller from all queues (the content for the variable USR-PAUSEREASON is used as reason)
Pickup Extension [EXT]
Pickup the ringing extension [EXT]
Pickup Group
Pickup a call ringing in your pickup group
Play Beep
Play just a beep
Play latest caller ID and ask to dial
Play the latest caller ID received and ask confirm to dial it
Play MOH to caller while ringing
For the next call in the destination list, instead of playing the usual ring tone to the caller, it plays Music on Hold
Play Music on Hold
Play Music on Hold to the caller
Play the callerid of the calling party
Play the caller ID of the calling Party
Receive Fax
Receive a Fax
Record a Message
Record a message and store in Configuration/Media Files
Remove all extensions from virtual extension [EXT]
Remove all extensions taking part of the virtual extension [EXT]
Remove the calling extension from any virtual extension
Remove the calling extension from any virtual extension
Remove the calling extension from virtual extension [EXT]
Remove the calling extension from the virtual extension [EXT]
Restore condition match
This is the opposite for "Invert condition match", it restores the normal behaviour of the condition
Retrieve the voicemail of the [EXT] dialed
Retrieve the voicemail associated to the [EXT] dialed
Retrieve the voicemail of the calling extension
Retrieve the voicemail for the calling extension
Say the date and time
Plays the date and time
Say the parked calls extensions
Plays the calls parked
Send audio playback without answering (Early Media)
The next playbacks in the destination list are played to the caller without answering
Set Extension [EXT] state to in use
Set the extension [EXT] to in use, usueful for Flows and other conditions
Set Extension [EXT] state to not in use
Set the extension [EXT] to in use, usueful for Flows and other conditions
Set FMFM number to [NUM] and enable it
Set the FMFM number to [NUM] and enable FMFM
Set on busy forwarding for calling extension to [NUM]
It will check if any Custom Destination "Forward To" exists for that number [NUM], if it doesn't exists, it is created with Caller ID and Timeout defaults as configured in Configuration/Settings, then it is set as "On Busy" destination and activated.
Set on no answer forwarding for calling extension to [NUM]
It will check if any Custom Destination "Forward To" exists for that number [NUM], if it doesn't exists, it is created with Caller ID and Timeout defaults as configured in Configuration/Settings, then it is set as "On No Answer" destination and activated.
Set on offline forwarding for calling extension to [NUM]
It will check if any Custom Destination "Forward To" exists for that number [NUM], if it doesn't exists, it is created with Caller ID and Timeout defaults as configured in Configuration/Settings, then it is set as "On Offline" destination and activated.
Set unconditional forwarding for calling extension to [NUM]
It will check if any Custom Destination "Forward To" exists for that number [NUM], if it doesn't exists, it is created with Caller ID and Timeout defaults as configured in Configuration/Settings, then it is set as "Unconditional" destination and activated.
Spy extension [EXT]
Spy on extension [EXT]
Spy/Whisper/Barge extension [EXT]
Select the action to make on the extension [EXT]. Press 4 for spy mode, 5 for Whisper and 6 for Barge.
Toggle DND for the calling extension
Toggle DND flag for the calling extension
Toggle FMFM for the calling extension
Toggle FMFM flag for the calling extension
Toggle state of dialed extension
Toggle state for the dialed extension. This is useful only when used inside a Flow
Toggle state of extension [EXT]
Toggle state for extension [EXT]
Unmask the callerID on calling [NUM]
Unmask the caller ID and place a call to [NUM]
Unpause caller to all queues
Unpause caller to all queues
Voicemail for Extension [EXT]
Dial the voicemail for the extension [EXT]
Wait fifteen seconds
Wait 15 seconds
Wait five seconds
Wait 5 seconds
Wait for caller execution completed
This should be used only when the Custom Destination "Execute separately on Channels when answer" to wait for the caller to complete his destinations"
Wait one second
Wait 1 second
Wait ten seconds
Wait 10 seconds
Wait twenty seconds
Wait 20 seconds
Wakeup Alarm - Disable the time set
Disable the wakeup alarm set
Wakeup Alarm - Play the time set
Play the wakeup alarm set
Wakeup Alarm - Set the time from DTMF HHMM
Ask for a time in HH:MM format and place an alarm to the calling extension
Whisper to extension [EXT]
Whisper to the extension [EXT]