Using a BLF key to monitor and pause/unpause from a queue

It can be nice to have a BLF key on your phone keypad showing your Queue Agent status (Paused or Available, but also Logged in the queue or not). Let's examine the Pause/Unpaused.

You need to start creating a Flow/Variable to Toggle your pause status for a queue.

Please note the special number assigned to the Flow/Variable to toggle it.

In the Monitoring section, specify what you like to monitor