Capabilities that scale with your customer base
MiRTA PBX is engineered around multitenancy + realtime configuration, with a practical feature set for production deployments (routing, IVR, queues, media, provisioning, and customization).
Modern web UI
Responsive interface intended for day-to-day operations across tenants, devices, and roles.
Unlimited scalability model
No artificial caps on tenants, extensions, channels, DIDs, or core PBX features.
Realtime-first
DB-backed configuration patterns that reduce disruptive reload cycles and simplify automation.
Call flow & routing
Build precise routing behavior without fragile scripting.
Advanced conditions
Route based on time windows, calendars, caller ID, extension status, variables, and more.
IVR / auto-attendant designer
Create IVRs with direct dialing, feature codes, and voice-detection patterns for smoother experiences.
Media, voice, and AI
Manage prompts at scale and enable next-gen voice workflows.
Media file management
Upload, record from extensions, record from external numbers, or generate prompts via TTS providers.
Speech capabilities (TTS/STT)
Integrate leading Text to Speech and Speech to Text services and build multilingual prompts and transcriptions with support for multiple providers: Google, IBM, AssemblyAI and more.
ChatGPT integration patterns
Enable conversational IVR, caller Q&A, routing assistance, summaries, sentimental analysis and real-time actions (implementation dependent).
Recordings & compliance workflows
Operational patterns to manage recordings per tenant and apply consistent retention practices.
Queues & contact center
Flexible queue behavior designed for real-world operations.
Queue strategies
Priority routing, timeouts, callbacks, and advanced tuning options to match your service model.
Tenant-level customization
Apply global standards while letting each tenant control their own experience where appropriate.
Operational visibility
Support structured approaches to monitoring, alerting, and performance tuning.
Call, FAX and SMS campaigns
Flexible campaign management platform supporting voice calls, fax broadcasting, and SMS messaging.
Much more...
Featuring capabilities refined through 10+ years of telecom operator deployments.
Fax-to-mail & mail-to-fax
Send faxes from email or web uploads; receive faxes into email; support multiple transmission methods for compatibility (e.g., T.38, G.711, store & forward patterns depending on your deployment).
WebRTC Phone
Fully integrated WebRTC softphone that allows users to make and receive calls directly from their web browser, without installing additional desktop software or plugins
Switchboard panel
Fully integrated real-time switchboard with built-in WebRTC phone, enabling live monitoring of calls and queues, as well as advanced actions such as spy, barge, whisper, and call pickup.
Fraud prevention and mitigation
Advanced security features including call limits, fraud detection, GeoIP filters, User-Agent validation, and Fail2ban integration provide strong protection against telecom abuse and fraud.
Microsoft Teams integration
Microsoft Teams integration with inbound and outbound calling, extension mapping, and real-time presence/status synchronization.
Multiple storage support
Flexible storage backends including internal database storage, local filesystem, FTP/SFTP servers, and AWS cloud storage for recordings, faxes, and media files
Next step
If you describe your target deployment size and HA requirements, we can suggest a clean rollout plan.