Virtual receptionist
Configure greetings and instructions for caller questions and routing assistance.
Features
Provider operations and AI voice services
Manage tenants, branding and call flows in one web interface.
Provider operations
Brand the web interface
Match your hostname or domain to a theme. Set web-interface logos, favicons, colors, page titles, login text, menus and templates. Customize the hostname in provisioning links. Themes and branding reference.
Set up and delegate
- Create a tenant with a unique code; configure users, extensions and DIDs.
- Connect carriers and build inbound and outbound call flows.
- Assign user profiles and tenant access so administrators work within their permitted scope.
- Use the configuration/reporting API to provision tenants and connect configuration and read-only reports, including CDRs, to your existing systems.
Talk with AI
Call transcription
Read recorded conversations, with speaker labels and timestamps where the processor supplies them.
Call summaries
Review the key points of a recorded conversation.
Sentiment analysis
Use AI-generated scores and analysis as context for service review.
Choose AI and speech services and enable recording and analysis per tenant.
Call flow and routing
- ConditionsRoute by calendars, time, caller identity, extension status and variables.
- IVR and auto-attendantCombine direct dialing, feature codes, prompts, timeouts and voice detection.
Speech and media
- Upload prompts or record them from extensions and external numbers.
- Connect text-to-speech and speech-to-text services.
- Configure tenant recording access, storage and retention.
- Combine these with Talk with AI and call analysis.
Queues and contact centre
- Queue behaviorConfigure priorities, timeouts and callbacks, with tenant customization.
- Operational visibilityUse status and history for monitoring, troubleshooting and tuning.
- Outbound campaignsConfigure call, fax and SMS workflows.
Additional capabilities
Fax-to-mail and mail-to-fax
Send faxes from email or web uploads and receive faxes into email, using T.38, G.711, or store-and-forward patterns where appropriate.
WebRTC phone
Allow users to make and receive calls from a compatible web browser without installing a separate desktop softphone.
Switchboard panel
Monitor calls and queues through an integrated switchboard with WebRTC calling and permitted actions such as pickup, spy, whisper, and barge.
Fraud prevention and mitigation
Combine call limits, fraud controls, GeoIP rules, User-Agent validation, and Fail2ban integration with the operator's wider security policy.
Microsoft Teams integration
Support inbound and outbound calling, extension mapping, and realtime presence or status synchronization.
Multiple storage backends
Use database storage, local filesystems, FTP/SFTP, or AWS-backed storage for recordings, faxes, and media according to the deployment.
Plan your evaluation
Review the call flows, integrations and customer workflows your pilot needs to prove.